Managed IT Services

Enterprise-Grade Managed IT Services, 24×7

Proactive, secure, and reliable managed IT solutions for Oracle E-Business Suite, Oracle Database, Exadata, SAP, PeopleSoft and Fourth Shift. Designed to keep your critical systems running 24×7.
Backed by SLAs, certified engineers, and seamless handovers, we ensure uptime, performance, and continuous improvement for your business.
Managed IT Services 24/7 monitoring
At AQIL IT, we deliver enterprise-grade Managed IT Services designed to ensure optimal system performance, uptime, and reliability. Our 24×7 operations cover databases, applications, cloud environments, and mission-critical infrastructure empowering your team to focus on business innovation while we manage the technology backbone.
We take full ownership of monitoring, incident response, change management, and continual improvement all backed by measurable SLAs and seamless shift handovers.

Operational Catalog

  • Proactive monitoring & alert triage across databases, applications, and server
  • Incident & problem management (P1/P2/P3)
  • Change and patch management (EBS ADOP, Exadata, RU/OJVM/OCW)
  • Backup and disaster recovery drills, with automated runbooks
  • Performance & capacity management (AWR/ASH, I/O, SGA/PGA)
  • Security baselines, hardening, and compliance auditing
  • Nightly processing & batch monitoring with warm handover
  • Executive reporting & monthly service reviews

Service Tiers

We offer flexible service tiers to meet the needs of every business environment, from essential support to fully managed 24×7 enterprise operations.
  • Essential – Core monitoring, patching, and business-hours support
  • Standard – Extended hours, incident ownership, monthly reviews
  • Advanced – 24×7 coverage, DR drills, and performance tuning
  • Elite – 24×7 coverage + modernization roadmap (cloud, upgrades, license optimization)
We tailor SLAs, escalation paths, and contact windows to align with your operations ensuring transparency, accountability, and precision.

Tooling & Handover

  • Observability: OEM, CloudWatch, Azure Monitor, PRTG, and custom scripts
  • Automation: Ansible, Shell, PowerShell, GoldenGate, RMAN runbooks
  • Ticketing: Integration with ServiceNow, Jira, or internal ITSM systems
  • Handover: Real-time shift notes and operational logs for continuity
  • Onboarding in 3 Steps: Assess → Stabilize → Operate

Coverage

Global 24×7 support with EST/IST overlap and on-call rotations.

Escalation

P1 response within 15 minutes; direct manager-on-duty engagement.

Deliverables

Runbooks, dashboards, RCA templates, and monthly KPI reports.
Schedule a consultation

Keep Your Business Running Smoothly — 24×7

Partner with AQIL IT for fully managed IT services that protect uptime, improve performance, and strengthen reliability.
AQIL-It-services

This website stores cookies on your computer. Cookie Policy